Cloudbet Privacy Policy – How We Protect Your Data

1 Who We Are

Cloudbet operates the online gaming platform available at cloudbet.vin. This Privacy Policy explains how cloudbet collects, uses, stores and protects the personal data of players who register and use the platform. It applies to all interactions with cloudbet — whether through the website, the mobile app or any other channel through which you access platform services.

By registering an account on cloudbet, you acknowledge that you have read this Privacy Policy and understand how your data will be handled. If you disagree with any part of this policy, you should not register or continue using the platform.

2 What Data We Collect

Cloudbet collects personal data in two main ways: information you provide directly, and information collected automatically through your use of the platform.

Information you provide directly:

• Full name and date of birth (required for registration and age verification)
• Email address and mobile number
• CNIC number or passport details (for identity verification when requested)
• Payment method details — mobile wallet account references (JazzCash, Easypaisa), Raast ID, bank account details or card details as applicable
• Any information you provide when contacting support, including messages, screenshots or documents

Information collected automatically:

• Device type, operating system and browser information
• IP address and approximate location (city or region level)
• Session duration and navigation patterns within the platform
• Gameplay records — bets placed, games played, wins and losses, bonus usage
• Transaction records — deposit and withdrawal amounts, dates, methods and reference numbers
• Cookie and session data (see the Cookies section for more detail)

3 Why We Collect Your Data

Every piece of data cloudbet collects serves a specific, legitimate purpose. The table below summarises the main uses:

Cloudbet does not use your data for purposes beyond those listed above without informing you first. Where a new use of data is introduced, this policy will be updated and players will be notified.

4 Payment Data Handling

All deposits and withdrawals on cloudbet are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards. Payment processing is handled through secure payment gateways, and cloudbet stores only the minimum data required to manage your transactions.

Specifically, cloudbet retains payment method references (such as a partial mobile wallet number or bank account suffix) and transaction records (amounts, dates, reference numbers). Cloudbet does not store full card numbers, CVV codes, full IBAN numbers or full mobile wallet account credentials on its own servers.

Payment data is retained for the period required to manage active accounts, process dispute resolutions and meet standard record-keeping requirements. Once an account is closed and all pending transactions are settled, payment data is handled in accordance with the retention schedule described in Section 7.

5 Cookies and Tracking

Cloudbet uses cookies and similar technologies to operate the platform, maintain your login session and understand how players use the site. Cookies are small text files stored on your device when you visit cloudbet.vin.

Types of cookies used:

• Essential cookies — Required for the platform to function. These keep you logged in, maintain your session preferences and enable core features like deposits and withdrawals. These cannot be disabled without breaking platform functionality.
• Functional cookies — Remember your settings and preferences across sessions, such as your preferred language or notification settings.
• Analytics cookies — Help cloudbet understand which pages and features are used most, identify technical issues and improve the platform experience. Data from these cookies is analysed in aggregate, not individually.
• Security cookies — Used to detect unusual login patterns, prevent account takeovers and protect against automated attacks.

Cloudbet does not use third-party advertising cookies or retargeting trackers. The cookies in use are limited to what is needed for platform operation, security and internal analytics only.

Most browsers allow you to view and manage cookies through their settings. Disabling essential cookies will affect your ability to use cloudbet, but analytics and functional cookies can generally be cleared without impacting core account functions.

6 Who We Share Data With

Cloudbet does not sell your personal data to any third party. Data sharing is limited to the following categories of partners, each of whom is bound by confidentiality and data protection obligations:

• Payment processors — JazzCash, Easypaisa, Raast, banks and card networks receive only the data required to process your specific transaction.
• Identity verification providers — Where cloudbet uses a third-party KYC service to verify identity documents, that provider receives only the document and the data required for the specific verification check.
• Game and software providers — Third-party game studios whose titles are available on cloudbet may receive a player session token and game result data for the purposes of delivering the game and resolving disputes. They do not receive your personal registration details.
• Security and fraud prevention services — Cloudbet may share device data, IP information and transaction patterns with security partners to identify and block fraudulent activity.
• Legal requirements — Cloudbet will disclose data if required to do so by a valid legal process. Any such disclosure will be limited to the data specifically required.

8 Your Rights Over Your Data

As a cloudbet player, you have meaningful control over your personal data. The following rights are available to you and can be exercised by contacting cloudbet support:

• Right of access — You can request a copy of the personal data cloudbet holds about you at any time. Cloudbet will provide this in a readable format within a reasonable timeframe.
• Right to correction — If any of your personal details are inaccurate or outdated, you can request that cloudbet corrects them. Some corrections may require identity re-verification.
• Right to deletion — You can request deletion of your account and associated personal data. Cloudbet will action this subject to any legal obligations that require certain records to be retained (such as transaction history).
• Right to restrict processing — You can ask cloudbet to limit how your data is used in certain circumstances, for example if you believe data held is inaccurate while a correction is being reviewed.
• Right to withdraw consent — Where cloudbet processes data based on your consent (such as for optional promotional communications), you can withdraw that consent at any time through your account settings or by contacting support.

To exercise any of these rights, contact cloudbet support with your registered email address and a description of your request. Cloudbet aims to respond to all data rights requests within 30 days. Complex requests may take longer, and cloudbet will inform you if an extension is needed.

9 Keeping Your Account Secure

Cloudbet takes technical security seriously, but account security is also a shared responsibility. Here is what cloudbet does on its end and what you should do on yours.

What cloudbet does:

• All data in transit is encrypted using TLS. Data at rest on cloudbet's servers is also encrypted.
• Access to player data within cloudbet is restricted to staff who have a legitimate operational need for it, with audit logs maintained.
• Login activity is monitored for unusual patterns such as access from an unfamiliar device or location. Suspicious activity may trigger additional verification.
• Cloudbet will never ask for your password via email, live chat, SMS or any other channel. Any message claiming to be from cloudbet and asking for your password is fraudulent.

What you should do:

• Use a strong, unique password for your cloudbet account — one you do not use on any other platform.
• Do not share your login credentials with anyone, including family members.
• Log out of cloudbet when using a shared or public device.
• Contact support immediately if you notice transactions on your account that you did not make or if you suspect your account has been accessed without your permission.

10 Children and Minors

Cloudbet is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is carried out as part of the account registration and KYC process.

If cloudbet identifies that a registered account belongs to a person under 18, the account will be immediately closed, any deposits returned to the original payment method and all associated data reviewed in line with this policy. Any winnings accrued on an underage account are not eligible for withdrawal.

If you are a parent or guardian and believe a minor has registered on cloudbet using false information, contact support immediately with relevant details and cloudbet will investigate and close the account promptly.

11 Changes to This Policy

Cloudbet may update this Privacy Policy from time to time. When changes are made, the revised policy will be published on this page with an updated effective date. Continued use of cloudbet after an update constitutes your acceptance of the revised policy.

For material changes — those that significantly affect how your data is used or what rights you have — cloudbet will make reasonable efforts to notify active players via their registered email address before the changes take effect. We recommend reviewing this page periodically so you are always aware of the current policy.

The version published at cloudbet.vin/privacy-policy is always the current and binding version. Older versions are not applicable once a new version is live.

12 Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights or to report a privacy concern, contact cloudbet support through the following channel:

Cloudbet takes all privacy concerns seriously. If you contact support regarding a data issue, your query will be handled by staff who have been briefed on data protection responsibilities. You will receive a direct, substantive response — not a generic automated reply.

For account-related queries that are not specifically about personal data — such as deposits, withdrawals, bonuses or gameplay — the same support email applies and you can also visit the FAQ page for quick answers to common questions.