Terms and Conditions – Cloudbet Platform Rules for Pakistan

1 Acceptance of Terms

By accessing cloudbet at cloudbet.vin, registering an account, making a deposit or using any part of the platform, you confirm that you have read, understood and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, you should not use the platform.

These terms form the complete agreement between you and cloudbet regarding your use of the platform. They apply to all games, features, promotions, payments and support interactions on cloudbet. Where any specific game or promotion has its own rules, those rules apply in addition to these general terms — not instead of them.

2 Eligibility and Account Registration

To register and use cloudbet you must meet all of the following conditions at all times:

• You must be at least 18 years of age.
• You must be registering as an individual, using your own personal details — not on behalf of another person or entity.
• You must not already hold an active or previously suspended cloudbet account.
• You must provide accurate, truthful and complete information during registration and keep that information up to date.
• You must not be using the platform in a jurisdiction where online gaming is explicitly prohibited under local law as it applies to you personally.

Cloudbet reserves the right to refuse registration or suspend an existing account where any of the above conditions are found not to be met, either at registration or at any later point. Providing false information during registration is a serious breach of these terms and will result in immediate account closure and forfeiture of any balance.

Each person may hold one cloudbet account only. If you have previously had an account closed for any reason, you may not open a new account without explicit written permission from cloudbet support. Multiple accounts belonging to the same individual — even if using different names, email addresses or payment methods — are treated as a violation of these terms.

3 Account Verification (KYC)

Cloudbet may request identity verification documents at any point, including at registration, before processing a withdrawal or when account activity triggers a review. This process is standard practice for online gaming platforms and is designed to protect both players and the platform from fraud and misuse.

Documents typically requested include a valid government-issued photo ID (CNIC, passport or driving licence) and proof of payment method ownership. Additional documentation may be requested depending on the nature of the verification review.

Until verification is complete, cloudbet may place a hold on withdrawals. Deposits and gameplay may continue in most cases while verification is pending, but withdrawal requests will not be processed until the account is fully verified. Cloudbet will inform you if your account is subject to any specific restrictions pending verification.

4 Deposits and Withdrawals

All financial transactions on cloudbet are processed in Pakistani Rupees (PKR). The platform supports JazzCash, Easypaisa, Raast, bank transfers and debit/credit cards for both deposits and withdrawals.

Deposits: Deposits are credited to your cloudbet account balance once confirmed by the payment provider. Processing times vary by method — mobile wallet deposits via JazzCash and Easypaisa are typically instant; bank transfers may take longer depending on your bank.

Withdrawals: Withdrawals are processed to the same payment method used for your most recent deposit wherever possible. Withdrawal requests are reviewed before processing. JazzCash and Easypaisa withdrawals typically settle within 20 minutes of approval; Raast within 30 minutes; bank transfers within 1 to 3 business days. Cloudbet does not charge a platform fee on withdrawals, though your payment provider's own charges may apply.

Minimum and Maximum Amounts: Minimum deposit and withdrawal amounts are displayed within your account at the point of transaction. These may vary by payment method and are subject to change.

Withdrawal Conditions: To process a withdrawal you must have completed identity verification, met any applicable bonus wagering requirements and deposited using an eligible payment method. Cloudbet reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraudulent activity or a breach of these terms.

5 Bonuses and Promotions

Cloudbet offers various bonuses and promotions to both new and existing players. These include but are not limited to: welcome deposit bonuses, reload bonuses, free spins on slots, free bingo cards and VIP tier rewards. All bonuses are subject to the specific terms stated at the point of claiming, in addition to the general conditions below.

• All bonuses carry a wagering requirement which must be completed before any bonus-derived winnings can be withdrawn. The specific wagering multiplier for each bonus is stated clearly before you claim it.
• Bonuses are credited to a separate bonus balance. Your real money balance and bonus balance are displayed separately in your account so you always know what is immediately withdrawable.
• Bonuses are personal to the account holder and cannot be transferred or shared.
• Cloudbet reserves the right to modify, suspend or cancel any promotion at any time. If a promotion is withdrawn, any wagering requirement already in progress will remain valid until the stated expiry date unless otherwise communicated.
• Attempting to exploit bonus terms — including but not limited to using multiple accounts to claim the same offer, placing low-risk hedge bets to clear wagering requirements, or any other form of bonus abuse — will result in bonus forfeiture and may result in account suspension.
• Bonuses expire if the wagering requirement is not completed within the stated timeframe. Expired bonuses and associated winnings are forfeited.

6 Game Rules and Betting

All games available on cloudbet — including slots, live casino, bingo and sports betting — are governed by their individual game rules in addition to these general terms. It is your responsibility to understand the rules of any game before placing a bet.

Sports betting markets, including cricket (PSL, T20, international), football and esports, are subject to the specific settlement rules of each market. In the event of a disputed result or technical error affecting a market, cloudbet reserves the right to void bets and return stakes. Settlement decisions made by cloudbet are final once confirmed.

Where a game malfunction, disconnection or technical failure occurs during play, cloudbet will investigate and determine the appropriate outcome — which may include voiding the round and returning the stake. Partially completed rounds that cannot be reconstructed will be voided in the player's favour where possible.

All outcomes in RNG-based games (slots, bingo number draws, table games) are determined by certified random number generators. The results are not influenced by previous outcomes, player history or any other variable. Each round is independent.

7 Prohibited Activities

The following activities are strictly prohibited on cloudbet. Engaging in any of these may result in immediate account suspension, forfeiture of funds and, where applicable, reporting to relevant authorities:

• Registering more than one account under the same identity or using someone else's identity to register.
• Using software, bots, scripts or any automated tools to interact with the platform in a way that gives an unfair advantage.
• Colluding with other players to manipulate game outcomes or exploit platform features.
• Attempting to reverse-engineer, copy or exploit any part of the cloudbet platform, software or systems.
• Using the platform for any form of money laundering or financial fraud.
• Making chargebacks or payment disputes in bad faith after placing bets or receiving winnings.
• Sharing your account with any other person or allowing a third party to use your account for any reason.
• Exploiting errors, bugs or misquoted odds for financial gain. Any winnings resulting from a clear system error are not considered valid and will be reversed.

8 Account Suspension and Closure

Cloudbet reserves the right to suspend, restrict or permanently close any account at any time if there are reasonable grounds to believe that these terms have been violated. In cases of suspected fraud, identity misrepresentation or money laundering, cloudbet may freeze account funds during the investigation period.

You may request the closure of your own cloudbet account at any time by contacting support. If you choose to close your account while maintaining a positive balance and no pending wagering requirements, the available balance will be returned to your registered payment method after standard verification checks.

Self-exclusion requests — where a player asks to be blocked from the platform for a set period or permanently for responsible gaming reasons — will be actioned promptly. Once a self- exclusion is in place, cloudbet will not reactivate the account before the agreed period has elapsed, regardless of any request from the player during that time.

9 Privacy and Data

Cloudbet collects and processes personal data as described in the Privacy Policy, which is available at cloudbet.vin/privacy-policy. By using the platform you consent to the collection and use of your data as set out in that policy.

Data collected during registration and account use — including identity documents, payment details and gameplay history — is used for account management, verification, fraud prevention and improving the platform experience. Cloudbet does not sell player data to third parties for marketing purposes.

Your account login credentials are your responsibility. Cloudbet will never ask for your password via email, live chat or any other channel. If you receive a communication claiming to be from cloudbet and asking for your password, do not respond and contact support immediately.

10 Responsible Gaming

Cloudbet is committed to providing a safe and enjoyable gaming environment. The platform includes built-in tools that allow you to manage your play actively. These tools are available to every registered player at any time from the account settings section:

• Deposit Limits — Set daily, weekly or monthly deposit caps to control how much you fund your account within a given period.
• Session Time Reminders — Receive an on-screen notification after a set period of continuous play, so you can take a break and step away.
• Self-Exclusion — Block yourself from accessing cloudbet for a defined period (30 days, 90 days, 6 months, 1 year) or permanently. Self-exclusion requests are actioned within 24 hours.
• Reality Check — An optional display of your session duration and net balance change, shown at intervals you choose.

Gaming should remain entertainment. If you find yourself chasing losses, spending more than your budget allows, or feeling anxious about your play, please use these tools and take a break. Cloudbet encourages all players to set a personal entertainment budget and stick to it, regardless of outcomes.

11 Limitation of Liability

Cloudbet provides the platform on an "as available" basis and makes no warranties regarding uninterrupted access or error-free operation. While every reasonable effort is made to maintain platform availability, scheduled maintenance, technical issues or circumstances beyond cloudbet's control may result in temporary unavailability.

Cloudbet is not liable for any loss of winnings, data or opportunity arising from technical failures, internet connectivity issues on the player's side, or events outside cloudbet's direct control. Players are responsible for ensuring they have a stable internet connection when placing bets, particularly on live in-play markets where timing is critical.

Nothing in these terms limits cloudbet's liability for matters that cannot be excluded under applicable law. Cloudbet's total liability to any individual player for any single incident shall not exceed the value of the player's account balance at the time of the incident.

12 Changes to These Terms

Cloudbet reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated terms will be published on this page with a revised effective date. Continued use of the platform after an update constitutes acceptance of the revised terms.

For significant changes that materially affect player rights or obligations, cloudbet will make reasonable efforts to notify registered players via the email address on their account. It remains the player's responsibility to review these terms periodically and stay informed of the current version.

If you disagree with any update to these terms, you should stop using cloudbet and contact support to arrange closure of your account and return of any available balance.